Privacy Policy
betasia

1 Introduction

betasia ("we", "our platform") respects the privacy rights of every individual who uses our services. This Privacy Policy is an official document outlining our practices for collecting, using, storing, disclosing and protecting personal information obtained from users and registered players of the betasia platform.

By registering an account, using any of our services or accessing the betasia website, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we advise you not to use our platform.

2 Information We Collect

betasia collects several categories of information to enable the platform to operate securely and comply with regulatory requirements. The categories of information collected include:

• Identity Information: full name, date of birth, identity card number (MyKad) or other valid identity document, nationality and residential address.
• Contact Information: active email address, mobile phone number and mailing address where applicable.
• Financial Information: e-wallet account details (Touch 'n Go eWallet, Boost), DuitNow information, bank details for FPX online banking, and cryptocurrency wallet addresses used for deposits or withdrawals.
• Platform Activity Information: game history, deposit and withdrawal transactions, game preferences and platform usage patterns.
• Technical Information: IP address, device type, web browser type, operating system and access log data.
• Communications: records of conversations with our customer support team via live chat or email.

3 How We Use Your Information

Information collected is used specifically for the following purposes, all of which are directly related to the operation of the betasia platform:

• Verifying player identity during new account registration and processing financial transactions, including deposits and withdrawals.
• Processing deposits and withdrawals securely through supported payment methods, including Touch 'n Go eWallet, DuitNow, FPX online banking, Boost and cryptocurrency.
• Complying with Know Your Customer (KYC) requirements and anti-money laundering measures as required by our licensing body.
• Managing player accounts, including account recovery, password management and identity verification for security purposes.
• Delivering responsive 24/7 customer support in Malay and English.
• Sending transaction information, platform update notices and important service communications.
• Monitoring gaming activity to detect and prevent fraud, account abuse and illegal activity.
• Continuously improving the platform based on usage patterns and player feedback.

4 Legal Basis for Data Processing

betasia processes your personal information based on one or more of the following valid legal grounds:

• Consent: When you register an account and agree to this Privacy Policy, you give clear consent for your data to be processed for the stated purposes.
• Contract Performance: Data processing is necessary to fulfil our contractual obligations to you as a registered player, including account management and processing financial transactions.
• Legitimate Interests: We process certain data based on our legitimate interest in operating the platform securely and preventing fraud, provided this does not override your fundamental rights and freedoms.
• Legal Obligation: Some data is processed to comply with international licensing requirements, including KYC procedures, anti-money laundering measures and transaction reporting required by our regulatory body.

5 Disclosure to Third Parties

betasia does not sell or rent your personal information to any third party. However, in limited and controlled circumstances, we may share information with the following parties:

• Payment Service Providers: Required transaction information is shared with legitimate payment processors to facilitate your deposits and withdrawals. All such providers are bound by strict confidentiality obligations.
• Game Software Providers: Minimal game data is shared with our game platform providers for technical and troubleshooting purposes.
• Regulatory and Enforcement Bodies: betasia will disclose information when required by law, court order or the requirements of our licensing body.
• Security and Fraud Prevention Services: Certain technical data is shared with third-party fraud detection systems to protect your account and the integrity of the platform.

6 International Data Transfers

As betasia operates under international licensing, your data may be stored or processed on servers located outside Malaysia. In such cases, we ensure that:

• All data transfers are carried out with adequate safeguards in place, including standard data transfer agreements or other recognised compliance mechanisms.
• The receiving country or region maintains a level of data protection comparable to our international licensing requirements.
• Data encryption is applied during transmission and at rest to protect the confidentiality of your information.

7 Data Retention Period

betasia retains your personal information only for as long as necessary to fulfil the purposes stated in this policy or as required by law and licensing obligations. In general:

• Active account data is retained for the duration that your account remains active on the betasia platform.
• After account closure, financial transaction records and KYC documents are retained for the minimum period required by our regulatory body for audit and legal compliance purposes.
• Customer support communication data is retained for a reasonable period for reference and dispute resolution purposes.
• Technical data such as access logs is retained for a limited period for security and fraud detection purposes.

Once the specified retention period ends, your data will be deleted or anonymised in a secure manner.

8 Information Security

The security of your data is a top priority for betasia. We implement various technical and organisational measures to protect your personal information from unauthorised access, leakage, alteration or destruction:

• SSL/TLS encryption for all communications between your browser and our servers.
• Password storage using strong hashing methods; betasia does not store your password in plain text.
• Two-factor authentication (2FA) is available as an additional layer of protection for your account.
• Continuous system monitoring to detect suspicious activity or unauthorised access.
• Strict access controls on internal systems, with the principle of least privilege applied to all staff.
• Regular security testing and code reviews by independent security experts.

9 Your Privacy Rights

As a registered betasia player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information in our records.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data, subject to our legal retention obligations.
• Right to Restriction of Processing: You may request that we limit the processing of your data in specific situations provided for by law.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your data based on our legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where data processing is based on consent, you may withdraw your consent at any time without affecting the validity of processing carried out prior to that withdrawal.

To exercise any of the rights above, please contact our customer support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe in accordance with our licensing requirements.

10 Cookies and Tracking Technologies

betasia uses cookies and similar tracking technologies to improve the user experience and analyse platform performance. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login session authentication and account security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as interface language and display settings to improve ease of use.
• Analytics Cookies: Used to understand platform usage patterns, such as the most frequently visited pages and session duration, for the purpose of platform improvement.

You can manage or decline cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the betasia platform.

11 Child Protection and Age Restriction

The betasia platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect or process personal information from individuals below this age limit.

During the registration process, we require age verification and valid identity documents. If we find that personal information of an individual under the age of 21 has been collected without our knowledge, the relevant account will be suspended and the associated data will be deleted immediately.

12 Links to Other Websites

The betasia platform may contain links to third-party websites for informational purposes. We wish to clarify that this Privacy Policy applies only to the betasia platform. We are not responsible for the privacy practices or content of any linked third-party websites.

We encourage you to read and understand the privacy policy of any third-party website you visit through links from our platform.

13 Changes to This Privacy Policy

betasia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, licensing requirements, or applicable legal obligations. Any amendments will take effect after:

• A notice is sent to your registered email address, or
• A clear notice is displayed on the main page or within your account on the betasia platform, or
• The effective date stated in the latest version of this policy.

Continued use of the betasia platform after changes take effect will be considered as your agreement to the latest version of the Privacy Policy. We recommend that you check this page periodically to ensure you remain informed about how we protect your personal information.

14 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our privacy team:

• Email: [email protected]
• Live Chat: Available 24/7 through the betasia platform in Malay and English

Our team will respond to your privacy-related enquiries within a reasonable timeframe. For complaints that cannot be resolved internally, you have the right to refer the matter to the relevant regulatory body under the applicable jurisdiction.